Covid-19 Update: We are fully operational as a business and have taken every precaution we can to provide a safe environment for our clients and staff
CALL US | 1300 982 951
CALL US | 1300 982 951

Covid-19 Response

7 July 2020

Dear Melbourne clients,

As the situation in Melbourne continues to escalate the number of lockdown postcodes related areas means another adjustment in care. We are contacting by phone all women who are our clients who are living in the postcode areas impacted.

Tonight we have decided that Hannah Quanchi will be the midwife available to all the women in the lockdown zones for face to face consultations. This means that only one midwife is entering these areas which helps to provide an added layer of protection for all of our clients and staff. She will be available to attend the hospital for anyone living in one of the hot spots and will be able to liaise with your own midwife as well. We will make as many appointments as possible available to you with Hannah or via telehealth with your primary midwife so you are well supported during this period.

Hannah will provide telehealth for the remainder of her clients for the next two weeks at least, until we see how quickly the situation evolves or resolves. However all clients will be able to have face to face consultations with another midwife as well during this time and should you need hospital care, Hannah will make herself available to you.

As the clinics are in Brunswick and Epping we are also going to reintroduce our higher level measures such as staff wearing scrubs and changing between clients, limited numbers of clients in the clinics and possibility of drive through and greater telehealth but only where appropriate. We recognise how important it is for you to have face to face time and will make sure that we give you as many opportunities as possible to see your midwife OR an alternative where this is difficult.

To minimise the number of people coming through the clinics if you feel you do not need to see your midwife face to face at each visit ask about telehealth visits where you can and then face to face when you need them.

This situation may change over the coming days and weeks and we will provide as much information as we have when we have it. Please feel free to contact me via my PA if you would like to make an appointment to discuss this issue (This email address is being protected from spambots. You need JavaScript enabled to view it.).

We are hoping that you all stay safe and well as always.

Warmest wishes


21 May 2020

Dear clients,

It has been a little while since I have sent an update around COVID-19. I think that is a good thing, because it does mean that we haven't seen some of the disasters that have occurred elsewhere in the world just yet.

We have seen some amazing changes with women flocking toward home birth during this time and have over the last 24 hours welcomed three baby's into the world. We are welcoming staff back from maternity leave and other leave, and have brought Leanne Chapman into the Toowoomba team. Thus, we are trying to have as many staff available as possible to meet the demand on our services. Our online resources have expanded and we want to make sure you can access these so please speak to your midwife if you have any difficulties. This includes material on the Thompson method which is available for mums on Ultimate Care and those who have done classes. All our resources are just extra's and are not designed to replace individualised care from your midwife.

Today I just want to let you know that we are easing back from some of our restrictions, but we still need to remain vigilant. We are still asking you to just bring essential people only to your appointments and where possible to leave your children at home. We know that this is hard, so obviously if you need to bring them we understand, but we also ask you to let us know in advance so we can have enough time between appointments if necessary. We are doing most of the visits now back in the clinics but still have telehealth accessible for your convenience or for times where you may be unwell. We still ask if you have a fever, cold-like symptoms of any type, or a cough that you do not come into the clinic and that you let your midwives know.

One of the things we are all finding difficult is social distancing. This is especially hard for new mums. Our team is trying really hard to help connect you all. If you would like to reach out to other mums and connect socially please go onto our client facebook pages (ask This email address is being protected from spambots. You need JavaScript enabled to view it. to join you if you aren't a member). Please feel free to attend the regular group sessions being set up on Zoom and if you have missed all our attempts to link you up with friends, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and our wonderful Saskia will try to find a group of local mums that you can walk with, talk or have coffee with. We will have a group for diverse families shortly once Hannah Quanchi is settled back in Melbourne so also keep an eye out for that. And follow us on instagram and Facebook for regular updates specific to your local practice. As we do not have large spaces to accommodate face to face classes at the moment we are restricted in what we can provide in group sessions however we are also happy to organise one on one sessions for those parents who would like a little extra after their online virtual class.

I would really like to thank you all for being patient with our changes. As ever, I am very grateful that we have such a wonderful group of people with whom we share our working lives. If there is anything you feel the need to directly feedback to me, my door is open and you can email This email address is being protected from spambots. You need JavaScript enabled to view it. or make a time to speak to me.

Warmest wishes and stay safe.


3 April 2020

We have now enrolled the vast majority of our Ultimate Care and antenatal clients into the Robyn Thompson breastfeeding support program. We are thrilled to be partnered with Robyn and her team in this exciting initiative. Michelle Devenish from our Brisbane practice will also be in touch via email as the link between us and the Thompson team and she will introduce herself and encourage contact with her to support the links and so forth.

We are offering a vast array of different options from telehealth and phone calls, face to face visits at home and in our clinics and from next week will also offer drive in options to have your physical checks completed in your car with the midwives then offering you a telehealth consultation or some face to face time outside the clinic. These options depend on your needs, the midwives availability, what the team can support locally in terms of space and access and how you are feeling on the day. Please let your midwife know how you are going. We do recognise it is hard for all of you, and we also want the communication to be a two way street where there are problems.

Please make use of telehealth where you need something between visits. You will get me on the This email address is being protected from spambots. You need JavaScript enabled to view it. and I will make contact and sort out any difficult challenges if needed.

Thanks for your patience and we hope you are all doing well.

27 March 2020

Thank you for checking these updates regularly.  It is saving us considerable time and effort in updating you individually if you are reading.

Our midwives are very precious as you all know.  We are using as many strategies as possible to keep them safe and well to ensure they are available to you.

We are keen for you to help us with that.  Self-assessment of you and your partner before contact with our midwives for ANY health issues (not just suspected Covid-19) is essential.  Any cold or flu symptoms or fever mean that you cannot attend face to face.  We recognise flu season is fast approaching – if any of our team get unwell they will be placed in isolation restricting their ability to provide care.  We may ask you to take your temperature prior to coming to the clinic, prior to home visits and prior to contact during labour.  We ask you to consider whether you have been in contact with large groups of people, people who have recently travelled, or with a confirmed case of covid-19.  

Our home visits will be set up to ensure minimal contact time in close proximity.  This may include the midwife dropping some equipment and doing a telehealth consultation.  It may include doing a visit, or part of a visit, outside the house to any level that you feel comfortable i.e. sitting in chairs on the lawn.  It may include having some of our equipment in plastic bags that are changed so that we can quickly move from client to client.  Some of our midwives will choose to wear face masks and other PPE at visits.  This is mainly where their own family group includes an at risk group.  It is not designed to reflect that we think you pose a risk - we are taking no risks with our own and our family’s wellbeing.

Women planning a home birth will be asked to take further measures, mainly due to the fact that our midwives will be close to you, in your own home, for much longer periods.  Hospital births may also require several extra levels of protection. We are keeping some of our team in isolation each week to ensure we have midwives available to you.  I do understand that this possibly makes continuity more difficult, however we are closely following this and I encourage you to reach out to me if this is a problem

There are many rumours circulating about changes to birthing facilities and to various aspects of hospital protocols.  Please do not take these as truth.  We are keeping completely on top of the information at all our birthing hospitals and will provide this to you regularly.

In terms of some of our billing strategies, in order to get your maximum rebate back quickly we are asking for your labour and birth fee at 36 weeks (rather than your postnatal fee).  This means that immediately upon birthing you will get your Medicare rebate.  Previously you have had to wait until both the labour and birth and postnatal invoices were paid off to receive this rebate.  Our goal is to have money back to you as quickly as possible so we hope that this will help.  Due to our current level of debtors we are enforcing that from April 1 this birth fee must be paid in order for your midwife to attend your birth so please reach out to us if there are any challenges for you.

Please contact read the updates frequently, reach out to your midwife when you need to.  Do some light exercise and stress reduction at home and stay away from others in the challenging time.

25 March 2020

We recognise how difficult this time is for all of our clients and their families. It is very difficult to consider how issues will evolve over the coming days however I need to provide updates as we move forward in the Covid-19 situation.

Support people

Hospitals have now restricted support people in labour to only 1 person and in some cases they are not allowing visitors in the postnatal unit at all. Please speak to your midwife about this. There is a very limited ability to negotiate on this as there are public health policies now on this.

Nitrous oxide

Some hospitals are restricting or prohibiting the use of Nitrous Oxide (the gas) due to concerns related to the airborne nature of Covid-19. Please discuss this with your midwife.

Water Immersion/Water Birth

Specific facilities have made a decision today to restrict water immersion and water birth. This does not impact all facilities. Again, please discuss this with your midwife.

Access to Telehealth

We have a dedicated midwife assigned to assist with consultations on an urgent basis through telehealth. It is important that we check on whoever needs it each day and can make decisions as to whether a face to face consultation is needed. You are able to contact your primary midwife at any time however if the issue is less urgent you are also able to email This email address is being protected from spambots. You need JavaScript enabled to view it. for a telehealth consultation to be organised. Examples of things that may be able to be attended include letters related to pregnancy, minor postnatal concerns, educational queries and questions related to these communications.

Visiting your booking hospital

We have been advised to try to limit all contact with the hospital system due to the increased risk this presents to healthy people. At this stage this mainly relates to visits to the antenatal clinics for routine aspects of care. Please discuss with your midwives individual circumstances.


Due to the many restrictions, we are facing, we also are trying to keep our midwives healthy. There is a high rate of transmission to health care workers including midwives internationally. As a company, we are taking several steps including:

The rotational distancing of midwives out of the clinics and providing the only telehealthcare to ensure availability for labour and birth

Midwives only providing short direct face to face consultations for physical checks and providing longer consultations via telehealth

Availability of scales, dopplers, tape measures and urine sticks for monitoring situations under telehealth guidance

Midwives changing clothes, shoes, wearing gloves (and other personal protective equipment such as masks where necessary) when attending home visits or hospital visits

Spacing appointments in the clinic to allow time for cleaning and to adhere to social distancing requirements for the protection of both midwives and clients

Asking clients to avoid bringing support people unless necessary

Asking clients to not bring children into any of the clinics

We will be asking you to meet additional midwives as back up due to the significant possibility of illness or possible isolation requirements for our teams. We are asking our midwives to socially distance from each other for the same reason. This may cause some disruption in your level of continuity however we believe it is unavoidable and will, in the long run, benefit our clients as a whole. Please contact me if you have any difficulty with this as the administration team are following my direction.

Place of visits

We are happy to do visits where possible by telehealth but will also need to conduct face to face visits at some points. Mostly we will offer home or clinic visits. In the clinic we are cleaning every surface after every client. We have increased formal cleaning and have removed any surface that is difficult to clean. We will respect your choices and will advise what is possible for each visit in an individualised way.

Home birth

Of course, as expected, we have a very significant rise in the number of women wanting to birth at home. We will wherever possible, practical and appropriate from a risk management perspective, support your wishes. There are additional costs for home birth as there is no Medicare rebate currently available for birth outside of hospital. Please consider contacting your local member if this is an issue for you or contact This email address is being protected from spambots. You need JavaScript enabled to view it. to register your support for their campaign around this issue.

Additionally due to increased staffing requirements for birth at home we ask you to discuss with your midwife as soon as practice to ensure we have sufficient resources.

As the situation develops over the coming weeks and months, I will continue to update this page regularly, potentially daily where needed.

We thank you very much for your support. Please stay safe by staying at home as much as possible.

20 March 2020

We are updating you as frequently as we can around the developing situation with COVID-19.

The situation is evolving daily. We will continue to update you as frequently as needed.

All fabric and furnishing which are unable to be wiped over with bleach have been removed from our clinical rooms. This means that our normally relaxed rooms will look very different. This may be confronting, but will be temporary until we receive advice as to the peak of the situation has resolved.

At times, our staff may need to be wearing clothes that can be changed frequently and may not be in business dress. The clothes may look older, or staff may be wearing hospital style 'scrubs'. This does not mean that they have been in contact with anyone infective, it is just part of recommended preventative strategies.

Due to additional social distancing measures announced this afternoon (20/3) we are restricting the number of people in our clinics to increase the ability to distance. As a health facility we are exempt from some requirements but we are asking you to consider yourselves, those around you and us in social distancing measures. This means you may be asked to have one support person and if that is not essential coming alone is preferred. You can take the option of home visiting or telehealth and you also may request the option to have a midwife come to you where possible so that your partner or children can be involved in your care. Of course, we also will be asking you let us know prior to coming to the clinic or us coming to you if you have any signs of fever, cough, runny nose or sore throat.

We are also asking if you have had contact with anyone who has entered the country in the last two weeks, even prior to the social isolation rules, to let us know. Contact with confirmed COVID-19 cases means you would already be in isolation and we obviously need to be advised of this.

Our teams are maximising their own wellbeing to be able to continue to care for you, particularly where you are close to having your baby. This may mean changing appointments and will most certainly increase the staff’s use of telehealth. Key staff members in each clinic will spend a week each at home in order to have some staff who are constantly distanced. We have also increased our staff with some staff returning from maternity and other forms of leave to ensure that we have lots of resources available when we need them. We understand that this may decrease continuity for you over the next few weeks but we are aiming to have more than one midwife involved in key visits so that you do get to know more of the team ‘just in case’ a midwife, or you, get sick. Please speak to me (This email address is being protected from spambots. You need JavaScript enabled to view it.) if your care is being too disrupted, but we feel this is preferable to relying on one team member in this challenging time.

We are cancelling all classes and gatherings after our Saturday class in Melbourne. As of Monday our classes will be available with passwords online. These will be continued with education sessions with the midwives at the time your class is due to be undertaken either face to face or through a video conferencing mechanism. We will also ensure that you have opportunities for extra appointments and home education if this is needed. All of these options will be individualised to meet your needs.

At this stage, we have stock available for purchase, however we do expect that stocks may decrease and may become harder to get. Please consider items such as our TENS machines, breast pumps, Drion pads and so forth. Sam and Tracey will be able to assist you if you need additional products as we are waiting on nipple balm, Haaka pumps and some of the items for the various packs we sell.

We have received communication from most hospitals indicating that they are only allowing one support person into the birth suite with you. Whilst we will do our best to increase this where needed, we also ask you to recognise the pressures on hospitals. This will impact the use of doula’s, birth photographers and attendance of people other than your partner. We ask you to discuss this with your midwife at your next visit where this impacts you.

Our telehealth and telephone support options are up and running. We will offer this to you if you prefer to not have face to face contact or if you are sick. As isolation may increase, we want to make sure you have a lifeline through to us at all times. Each day we will have a midwife dedicated to telehealth. The My Virtual Midwife service email will be used for this purpose. This email is This email address is being protected from spambots. You need JavaScript enabled to view it. and registering on this email will trigger midwifery contact within 12 hours. This is designed to provide emotional and informational support for you during challenging times.

At this stage we are experiencing a high level of demand for birth outside of hospital both from our existing clients and those wanting to engage us for care. Whilst we recognise that this may be a very reasonable choice, it requires careful consideration around a range of elements including distance to hospital. There are also financial considerations as at this stage there is no Medicare rebate for birth at home. If you would like to discuss this option please raise this as soon as possible with your midwife. Every effort is being made to keep women in hospital for a little time as possible and our continuity service allows for home visiting in the postnatal period every day.

Many of you will have pregnant friends and family members. Please let them know that if they are having care from another care provider and need online education or other services that we are offering as much support in the community as we possibly can. We are happy to hear from them to tailor support to meet their needs. Tracey and Sam are available by phone and email to discuss individual requirements.

Finally, for those who are concerned about payment plans and payment of bills we are encouraging you to get on top of this early. Tracey is very happy to discuss concerns and to step you through in the least stressful ways possible. Tracey is available on 1300 982 951 for those discussions.

I know you are all stressed and I will try to update you as frequently as I possibly can.

19 March 2020

As part of the My Midwives family, your safety remains our highest priority. We are monitoring the Coronavirus (COVID-19) outbreak closely and are listening carefully to the questions and concerns we receive from you.

It's important that we give you as much information as possible about the procedures we adhere to in order to maintain a sanitary environment and ensure the safety of all of our clients.

We will continue to uphold our high clinical and sanitation standards. These practices include:

  • Disinfect and wipe down treatment surfaces after each client appointment
  • Thorough daily cleaning of all high touch areas with disinfectant, including reception surfaces, door handles and treatment areas
  • Availability of hand sanitizer stations throughout the clinic
  • We have also removed our toys from the waiting area, so, unfortunately, you will need to bring in your own toys for your children to play with during your appointment.

For the safety of all of our clients and staff, if you or your child are feeling unwell, or have travelled overseas recently, please contact us before coming into the clinic, so we can discuss with you prior to your appointment the best way to complete your appointment.

I want you to know that you can continue to rely on us. So next time we have the privilege of welcoming you into our clinic, you can know our commitment to you remains as steadfast as ever.

If you have any further questions, please email us on This email address is being protected from spambots. You need JavaScript enabled to view it.